Returns Policy

Empowering Events Pty Ltd may elect to take back products in salable condition on terms agreed;

any product which Empowering Events Pty Ltd has elected to accept back must be returned at the Customer’s cost;

Empowering Events Pty Ltd is under no obligation to provide a refund for products returned;

custom made, custom processed or custom acquired products will not be returnable at all; and

in the event that Empowering Events Pty Ltd agrees to the return of the products by the Customer, the products are at the Customer’s risk until such time as the products reach Empowering Events Pty Ltd’s place of business.

Orders and Delivery: The Customer agrees that:

1. Empowering Events Pty Ltd may, without incurring any liability, refuse to accept any order for products made by the Customer in whole or in part in its absolute discretion;
2. When any order is placed, the Customer shall inform Empowering Events Pty Ltd of any facts which might reasonably affect any decision to accept the order and/or grant credit. Any failure to do so shall be deemed to create an inequality of bargaining position, the taking of an unfair advantage of Empowering Events Pty Ltd and to be unconscionable, misleading and deceptive;
3. From the time of placing an order (including forward orders), the Customer is obliged to accept and pay for the products in accordance with these Terms and a cancellation of or alteration of the order by the Customer for any reason shall not discharge this obligation to accept the products and make payment;
4. Empowering Events Pty Ltd shall use its best endeavors to ensure that the product is available and that the services are provided to the Customer within a reasonable time frame requested by the Customer, but shall not be liable for any loss or damage caused by any delay. The Customer shall not be entitled to reject the products or services by reason of any delay;
5. Empowering Events Pty Ltd may at any time alter specifications in respect of products without giving notice to the Customer, in the interest of continued product improvement. An alteration does not entitle the Customer to return products, cancel an order or otherwise avoid its obligations and liabilities pursuant to these Terms;
6. Empowering Events Pty Ltd may charge the Customer for its costs and expenses associated with handling and/ or holding any products once ready for delivery. Empowering Events Pty Ltd has no responsibility or duty to deliver but may elect to arrange delivery at its discretion and without liability for delay, failure or inability to deliver, and at the Customer’s sole cost and risk. Empowering Events Pty Ltd may charge the expenses for a frustrated delivery;
7. Empowering Events Pty Ltd is not responsible for any loss or damage to products in transit; and
8. Empowering Events Pty Ltd has the right to deliver by installments and each installment shall be deemed to be sold under a separate contract. Failure by Empowering Events Pty Ltd to deliver any installment will automatically be deemed to be a back order and will not entitle the Customer to cancel the balance of the order. In the event of the Customer failing to take delivery of any installment, Empowering Events Pty Ltd may elect to cancel the balance of the order.

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